Z - Closed - Child Protection Practitioner Communication Survey 2021

Closed 31 May 2021

Opened 1 Apr 2021

Feedback updated 23 Jun 2021

We asked

What is the best way to communicate and consult with you on local and national child protection developments?

You said

76 responses:

  • Best way to receive information is via circulating emails from Managers then Team meetings, CP training and the PPC newsletter.
  • Best way to consult is via a team meeting then a one off meeting, using a Citizen Space survey and then via your CPDG member
  • Confusion about where to go – some understand that it is via the intranet that you access the CP procedures.  And the intranet is not accessible by all.
  • Links often do not work
  • Circulation limited if sent by email
  • Most not aware of the 7 minute briefings or the practitioner summaries
  • Information needs to be clearer, less jargon, easier to find, easier to use.
  • Most who receive the PPC newsletter read it and most found it informative with suggestions about how to improve presentation.
  • PPC website has huge potential to provide easy access, including links, to child protection materials including communications.  Needs to be user friendly, to differentiate between profession and public access, to include a glossary, explanation of job roles as well as an option for children and parents to provide feedback.


We did

  • We considered all of your feedback. 
  • We made sure that all feedback was fed into the Child Protection Delivery Group so that individual agencies are aware of, and can address dissemination of information within their agency. 
  • We shared your feedback with the Training as well as the Communications Delivery Groups
  • All suggestions were fed in to the PPC website development group to ensure this platform will be easy to access, has working links, that all relevant child protection materials including training and communications information will be available, differentiates between profession and public access, includes a glossary, explains of job roles as well as an option for children and parents to provide feedback.
  • If you raised any specific issues in the survey and would like to discuss further please contact  Fiona.Jones@scotborders.gov.uk

Results updated 23 Jun 2021

Please see details above. This information can also be located within Issue 4 of the Public Protection Committee (PPC) Newsletter, attached below.



Child Protection practice, processes and procedures are always evolving; subject to local and national developments. 

You will likely be aware of some of the areas of work that are in need of being moved forward. Since March 2020 definite decisions have been made about not to progress at this time, due to you dealing with lots of changes and challenges around the continuing Covid-19.

For when the work does resume it is important that we do some background work now - to ensure that communication is effective and transparent to make sure that as practitioners you are aware of, and part of these changes.

Why your views matter

Why we are consulting?

We are looking at how we can keep you consulted and informed on how work is being progressed. To ensure we have good communications with you we would really appreciate you completing this short survey so that your views and suggestions inform how work is progressed.

What child protection work will be progressed?

The following is a summary providing an overview of the changes:

  • Think Family Approach; embedding our responsibility to identify and report concerns beyond that of the particular individuals we work with - considering the possible impact on other adults or children and young people. 
  • New National Child Protection Guidance; Scottish Government is currently finalising this guidance that the whole of Scotland will then have to implement. Our local child protection procedures and practice will need to be aligned with the new Guidance. This will involve significant changes to practice, systems and culture.
  • Vulnerable Young Person’s protocol; (for people under the age of 21 who are at risk of causing significant harm to themselves or others). This protocol needs to be updated in line with local and national developments such as; the new National Child Protection Guidance, changes to the Children’s Hearing in respect of 16 and 17 years old and Care and Risk Management (CARM) guidance.
  • The Promise; This is the national work of change following the findings of the “Independent Care Review” regarding making improvements for care experienced infants, children, young people, adults and their families. This work involves all kinds of organisations to support shifts in policy, practice and culture. 
  • Joint Investigative Interview Training (JIIT) Project; this is being rolled out nationally to improve the approach and process of joint interviews; a planned and formal interview of a child, to specifically gain their account of events, by a trained Social Worker and Police officer.
  • Public Protection Website; a dedicated public protection website is currently being developed. It will replace the online Borders Child Protection website and will include information on all areas of Public Protection including: the new Child Protection procedures (once implemented), training information and booking, campaigns, newsletters and who to contact.
  • Safe and Together; the development and implementation locally of the principles within the Safe & Together™ Model; designed to support children and family services to improve the response to domestic abuse.


  • All Areas


  • Anyone from any background


  • Children and Young People