Privacy Policy

We (Scottish Borders Council) provide this service (Citizen Space). The technology behind this service and its operation is provided by Delib.

Privacy - Key Facts

When you submit information to us using this service, it's treated sensitively in accordance with data protection principles.

For information you submit:

  • Scottish Borders Council is the data controller.
  • Delib is the data processor.

Delib collects the IP addresses of each visitor to Citizen Space for the purposes of ensuring network and information security, in accordance with Recital 49 of the General Data Protection Regulation (GDPR).

Privacy - Further Information

Delib's privacy policy explains how Delib will collect, safeguard and process your data on behalf of Scottish Borders Council.


This site does not collect IP addresses.


Privacy Notice

The information you have provided will be processed by Scottish Borders Council, Newtown St Boswells, TD6 0SA. You can contact the Council on 0300 100 1800 or

You can contact the Council’s Data Protection Officer, using the contact details for the Council as set out above or by email at

How we will use your information

We wish to use the information you give us to help shape our services, see how well we are doing compared with other local authorities and/or report on the equalities outcomes in our Equalities Mainstreaming report. By completing this survey you are giving us your consent to collect and use the information provided by you. Where you give us your personal special category data, e.g. ethnic origin or sexual orientation, you are giving us your explicit consent to collect and use the information that you have provided. This will be for analysis purposes only, it will not be used to identify an individual and will be anonymised after 6 months.

The information you provide will be kept securely and retained for five years after it has ceased to be used.

Should you wish to withdraw your consent at any time we ask that you contact the Data Protection Officer using the contact details above.

Who we may share your information with

The information you provide will be accessed by Council staff that need to use it for internal analysis to provide management information, inform service delivery reform and similar purposes to meet our duty to achieve best value and continuous service improvement.

We will not share your personal data with any other organisation.  

In general the Council does not transfer personal data outside either the UK or the European Economic Area (EEA) and on the rare occasions when it does so the Council will inform you.  The Council will only transfer data outside the UK and the EEA when it is satisfied that the party which will handle the data and the country it is processing it in will provide adequate safeguards for personal privacy.

Your Rights

For information on the rights you have over your personal data, please visit our website or if you would like a hard copy of this information, please contact us using the contact details provided above.

Please visit our website for information on how to raise a complaint if you are unhappy with the way the Council has processed your data.